Service

Our IT services can help you better align your IT infrastructure and processes with your business strategy. Our consultants can help you realize more value from your IT investments through a clearly defined technology architecture that uses rules, standards and structure to meet your needs.

At Austai Service we also specialise in remote access computer services.

These may include:

• Virus & Spyware removal (Malware)
• Computer cleanup and maintenance
• Fixing program & Windows errors
• Resolving software and Microsoft Windows errors
• Helping to setup your computer to work best for you
• Training, coaching and general help questions
• Helping you to setup your wired and wireless networking. Sharing files, printers, internet etc.
• Web design and development
• Creating professional email stationery.

How we provide Remote Computer Help

STEP 1: CALL US

Computer or Software problem? Simply call Austai Service and with our Screen Share Technology, we can be working on yoiur PC within minutes.

STEP 2: WATCH

Allow us access and we will take control of your computer remotely and fix the problem. You will be able to watch our technician work on your own screen. We will see only what you see, nothing more. This can allow us to help train you, repair your computer or helping with any problem.

STEP 3: APPRECIATE

Now your computer problem has been quickly and cost effectively repaired, you can continue using your computer without inconvenience and without leaving your office or home.

Let us help you make the most of your technology.

*We can troubleshoot and repair computers through the internet with state of the art technology and processes all in the security of your own home or business.

Able to help in the time it takes to make a call. Our Screen Share Technology operates with the same security used by banks ensuring your information is kept safe.

*Conditions of our service (remote) guarantee:

• Should a technician not be available immediately, you must be contactable by phone within 30 minutes of your initial telephone enquiry.
• Guarantee is only available during advertised hours of operation.
• Only applicable to services that are able to be resolved remotely.
• A working FAST broadband internet connection must be available.
• We must be able to establish a remote service connection to your computer.